“ Conflict in life and at work is inevitable and unavoidable. But it is how you deal with it that determines your success and enjoyment of life in full.”
Author: Liz Cassidy of Third Sigma International
Outcomes
From the application of what you learn in this Handbook you will have:
• The ability to behave proactively when entering difficult situations
• A more confident approach to difficult situations and to safely express concerns and opinions
• The ability to improve your interpersonal and conflict management skills
• The ability to recognise your contribution to difficult situations and adapt your responses as needed
• Enhanced employability skills and promotability
Handbook Contents: |
Page |
Introduction |
4 |
Useful Conflict? | 5 |
Growing Conflict | 6 |
Collusion and Escalation of Conflict | 10 |
The Boxes | 11 |
Breaking Out Of The Boxes | 13 |
Approaches to Conflict – Different Styles | 18 |
Reframing | 19 |
Seven-Step Approach to Resolving Conflict | 24 |
Using "I" Statements | 29 |
For the Curious | 33 |
Who is Third Sigma International? | 34 |
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